Refund policy
At Nurtur Health, we take pride in providing high-quality herbal products to our valued customers. We strive to ensure that all our products are delivered in excellent condition, and we are committed to customer satisfaction.
All items are final sale and not eligible for returns or exchanges. Due to the nature of our products, Nurtur Health Inc. cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold, so we do not accept returns.
If you are unhappy with your purchase or a mistake was made, please email us at nurtur.info@gmail.com We will try our best to work with you and fix the issue.
We work hard to get packages to you as quickly as possible. As a result, once your order is shipped, we cannot accept cancellations or changes. If you would like to update your recently placed order, please contact nurtur.info@gmail.com prior to receiving the shipping confirmation.
All sales are final except for: cases where an item is damaged or broken during transit. We do not offer refunds or exchanges for any other reason, including but not limited to change of mind, personal preferences, or incorrect purchases. Please review your order carefully before completing the purchase.
Damaged or broken Items: In the event that your order arrives with one or more items damaged or broken, please email nurtur.info@gmail.com within 5 days of receiving the order. To be eligible for a refund or exchange, you must provide photographic evidence clearly showing the damaged or broken items along with their packaging.
If the damage is confirmed to have occurred during transit, we will offer you a replacement of the damaged item(s).
Nurtur Health Inc. is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients.
Please note, all items are handmade and may have small imperfections. We believe this adds to their overall charm, and we hope you do, too!